Frequently Asked Questions
Find answers to common questions about our pool services, cooperative model, and policies. Can't find what you're looking for? Contact us.
General Questions
We currently serve the DFW Mid-Cities area, including Colleyville, Southlake, Grapevine, Bedford, Euless, Hurst, Westlake, Trophy Club, and North Richland Hills. Visit our Locations page to find service in your city.
We offer two main services: Full Service Pool Maintenance and Green-to-Clean Service. Full Service includes weekly maintenance, chemical balancing, and equipment checks. Green-to-Clean is our specialized service for transforming neglected pools back to pristine condition. Visit our Services page for detailed information.
Our pricing varies based on pool size, service type, and location. We offer competitive rates starting at $150/month for Full Service and $300 for Green-to-Clean. Contact us for a personalized quote based on your pool's specific needs.
CoOpPools is a worker-owned cooperative, meaning our technicians and cleaners are also owners of the business. This model ensures better service quality, fair wages, and a commitment to customer satisfaction. Learn more about our cooperative model on our About page.
Service Questions
Full Service pools are maintained weekly, with service typically occurring on the same day each week. Green-to-Clean service is scheduled based on your pool's condition and your availability.
Weekly maintenance includes skimming, vacuuming, brushing, chemical balancing, equipment checks, and filter maintenance. We also provide detailed service reports and recommendations for optimal pool health.
Yes, we offer emergency service for critical issues. Please call us directly for emergency situations. Note that emergency services may be subject to additional fees.
We require 24-hour notice for cancellation or rescheduling of regular service appointments. For service cancellation, we require 30 days' notice. Please refer to our Terms of Service for complete details.
Payment & Billing
We accept all major credit cards, debit cards, and ACH payments. Payment is processed automatically on the 1st of each month for the upcoming month's service.
We offer discounts for annual pre-payment and referrals. Contact us to learn more about our current promotions and referral program.
We understand that payment issues can occur. Please contact us immediately if you anticipate any payment problems. We'll work with you to find a solution that works for both parties.